If you've encountered a blue screen with the error “PAGE_FAULT_IN_NONPAGED_AREA,” know that you're not alone. This problem is quite common in Windows 10. Essentially, this error means that the system tried to access data that it thought should always be in RAM, but for some reason it wasn't there.
Imagine that RAM is your desktop, and files on your hard drive are shelves in a cabinet. The system prepares the most necessary data in advance, placing it on the “desktop” for quick access. An error occurs when it reaches for a specific important “piece of paper” that is not on the desktop and cannot be found anywhere. As a result, the work suddenly stops, and you see a blue screen.
Most often, problems with RAM or device drivers are to blame for this confusion. Less commonly, the cause may be damaged system files or even a faulty hard drive. Let's figure out what exactly could have caused the failure and how to restore system stability.
Reason 1: New hardware
The appearance of a blue screen and the error message “PAGE_FAULT_IN_NONPAGED_AREA” indicates that there is a problem with the device, which may be related to software and system malfunctions, as well as hardware components. This is why it is often difficult to offer an effective and universal solution, because the error occurs when the system tries to access a memory area but for some reason cannot do so.
If the error is accompanied by information about the file it is associated with, this simplifies the task (often mentioned "win32k.sys«, “atikmdag.sys”, “hal.dll” and other files), but most often such information is not provided, so you have to find a solution yourself.
First, try to remember what you did before the error occurred. Often, it is related to connecting new hardware, including virtual hardware such as virtual drives or sound devices. In this case, it is likely that the driver or the hardware itself is not working properly. Try disconnecting the device and running the system without it to see if this is the case. In the case of virtual equipment, deactivation is performed at the system level, if you can start the OS.
As for virtual devices, if you cannot start Windows due to a blue screen, use a restore point, as mentioned in the section with additional recommendations.
Sometimes problems with new hardware can be solved by updating the drivers, which will be discussed below in the next method.
The “PAGE_FAULT_IN_NONPAGED_AREA” error in Windows 10 usually appears when the system tries to access a memory area that cannot be physically loaded because it is marked as “non-paged” — that is, it must always be in RAM. This is most often caused by problems with RAM, driver malfunctions, damaged system files, or conflicts with antivirus software and other programs. Sometimes the culprit is newly installed hardware or a Windows update. Although the error looks scary, in most cases it can be fixed by checking the memory, updating the drivers, or restoring the system.
Reason 2: Driver problem
Sometimes, after automatically updating drivers or using various programs such as driver packs, the error in question may occur. Usually, the blue screen indicates the name of the file that caused the problem. In this case, it is worth remembering or writing down its name, then searching the Internet to find out which driver or device it belongs to, after which the software can be reinstalled or rolled back.
If you can't find the specific cause of the error or it is not specified, we recommend using the special BlueScreenView utility, which analyzes crash memory dumps automatically created by the operating system when critical errors occur. When the system starts, it scans the contents of the files and provides accessible information in the form of a table displaying various data, including the time and date of the failure, information about the problematic driver or module, and a screenshot of the blue screen, which is useful if you did not have time to see the error code or message. Our author wrote in more detail about how to use the software in a separate article.
More details: How to use BlueScreenView in Windows 10
If you have identified the specific cause and it is indeed related to the driver, it is best to install it manually. You will probably need to uninstall the previously installed version first to avoid various possible conflicts when installing the software later.
More details:
Complete removal of drivers in Windows 10
Methods for manually installing drivers in Windows 10
Sometimes it is possible to roll back the driver version. To do this, run “Device Manager”, find the problematic hardware in the list and double-click on it with the left mouse button, then on the tab “Driver” click on the button “Roll back”, if it is enabled.
Reason 3: Antivirus software
Sometimes, a third-party antivirus program may be incompatible with the configuration or version of the operating system for some reason. There may also be certain glitches in the software that cause this problem. Try disabling or removing the antivirus program, then start the operating system without it.
More details: Disabling/removing antivirus software
Reason 4: Fast Startup
If, after restarting your computer, everything works stably and without errors, but the blue screen with the message “PAGE_FAULT_IN_NONPAGED_AREA” appears only when you first turn on the device, it is likely that the problem is due to active fast startup. Disable it using our guide on the website.
More info: Disabling Fast Startup in Windows 10
Reason 5: The “Kernel Isolation” option is enabled
Windows 10 has an option “Kernel Isolation”, which provides an additional security feature and controls RAM. It is used to prevent virus code from being injected into system processes, but sometimes it crashes, causing various problems. There are several ways to disable this option, but the easiest is to use the standard “Settings” Windows 10.
- Click on the button ‘Start’ and select to launch the built-in application by clicking on the gear icon.
- Go to the section “Update & Security”.
- Then switch to the tab “Windows Security” in the left pane, and in the center of the window, click on the line “Device Security”.
- Click on the line “Kernel Isolation Information”.
- Disable the option “Memory Integrity” using a toggle switch.
Restart your computer for the new settings to take effect.
If the system does not start or starts, but only in “Safe Mode”, then disable the option using a special command executed in “Command Prompt”. Run the console with administrator privileges, enter the query REG ADD “HKLM\SYSTEM\CurrentControlSet\Control\DeviceGuard\Scenarios\HypervisorEnforcedCodeIntegrity” /v Enabled /t REG_DWORD /d 0 /f and press the “Enter”, to execute it.
Reason 6: Presence of network bridges
If the error message also mentions files such as “tcpip.sys” and “tm.sys”, then it is highly likely that the cause is a bridge between connections. To fix the situation, you can try removing it:
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In such situations (if the files we mentioned above are specified), updating or rolling back the network card or Wi-Fi adapter driver often helps.
More details: Installing network adapter software in Windows 10
Download Reportizer from the official website
When the problem is related to specific software, it makes sense to clear the “Temp”, where temporary files of applications, various components, and the system itself are stored. These are usually used for the correct operation of programs or system processes. The directory itself is not automatically cleared, which often causes various conflicts and errors, especially those related to application programs. In addition, over time, it can become quite large, accumulating various files. Manual cleaning can be done in several ways, which we have previously described in more detail.
Then go to the tab
As you can see, a blue screen with the PAGE_FAULT_IN_NONPAGED_AREA error can be caused by a number of reasons. Most often, the culprits are problems with RAM or device drivers that attempt to access a protected area of the system.
The good news is that you can usually solve this problem yourself. Start by checking your RAM and updating your drivers, especially for your video card and major system components. Don't forget to scan your computer for viruses and check the integrity of your system files.
If the error persists, don't panic. Try to remember what you were doing when it first appeared — perhaps you were installing new hardware or software. By process of elimination and systematically checking each of the possible culprits, you will almost certainly find the root of the problem and restore stability to the system.
